FOH Manager
Rochester
FOH Manager
Full Time • Rochester
Benefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Chick’n Out — Front of House Leadership
Role Summary
The FOH Shift Lead supports daily operations by running smooth, consistent shifts, coaching the team, and protecting the guest experience. This role is the first layer of leadership on the floor and ensures all FOH standards, SOPs, and service expectations are met.
The FOH Shift Lead supports daily operations by running smooth, consistent shifts, coaching the team, and protecting the guest experience. This role is the first layer of leadership on the floor and ensures all FOH standards, SOPs, and service expectations are met.
Key Responsibilities
- Lead FOH shifts with clear communication and strong situational awareness
- Run pre‑shift huddles and assign roles based on staffing and volume
- Maintain a clean, stocked, organized FOH throughout the shift
- Deliver consistent hospitality and resolve guest issues professionally
- Support counter service, expo, and dining room flow during peak hours
- Complete FOH checklists, line checks, and cleanliness standards
- Monitor ticket times and coordinate with BOH for smooth service
- Enforce uniform, hygiene, and safety standards
- Provide real‑time coaching and support for FOH team members
- Document shift issues and communicate updates to leadership
Shift Coverage Expectation
- FOH Shift Leads are the first point of contact for FOH call‑outs
- Attempt to find coverage before escalating
- Cover the shift themselves when no other coverage is available
- Communicate call‑outs and coverage outcomes to leadership
Skills & Traits
- Strong communicator; calm under pressure
- Reliable, consistent, and accountable
- Guest‑focused with high personal standards
- Able to coach respectfully and correct quickly
- Team‑first mindset with leadership presence
Requirements
- Full‑time availability (35–40 hours/week)
- Weekend and peak‑day availability
- Prior FOH or leadership experience preferred
Compensation & Growth
- Competitive hourly pay
- Performance‑based incentives
- Growth path toward FOH Coordinator / Offensive Coordinator roles
Compensation: $15.00 - $25.00 per hour
Join The Chick'n Out Team!
Looking for a fun and rewarding job? We’re always on the lookout for friendly faces to join our team. If you’re passionate about food and community, apply today!
Careers at Chick’n Out
With our business growing, CHICK'N OUT is hiring for both part-time and full-time positions! We’re seeking enthusiastic, outgoing individuals for our front-of-house team. Customer service experience is a plus.
Evening and weekend availability is required for all roles. If you’re a team player who thrives in a fast-paced environment and wants to grow with us, we’d love to hear from you! We're hiring for all positions, including kitchen staff, prep staff, front-of-house, and bartenders. Great pay, a fun work environment, and opportunities for quick advancement!
(if you already have a resume on Indeed)
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